Shipping
DISPATCH
TAXES / DUTIES
QUOTATIONS
SERVICES
TRACKING
DISCLAIMER
EXECEPTIONS
PLACES WE SHIP
We are export specialists, so can assist in shipping items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country. When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.
Dispatch
We endeavour to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 3pm(1PM for UPS Services). Due to stock levels and work load we cannot guarantee dispatch times. The quoted courier delivery time is from the point of dispatch I.E 24 Hour Service is from the point the items are collected not from the point of ordering. We will not be held liable for any shipping costs, labour charges or consequential losses incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.
Taxes / Duties
The Shipping and Taxes estimate DOES NOT include any Import Tax, VAT or Duties you may be liable to pay upon import into your country. It is the buyers responsibility to pay these charges upon import and to adequately research such charges BEFORE purchasing any items. If import duties are not paid, the item may be returned back to us. The initial shipping costs and any extra charges we incur as a result of this will be deducted from any refund made to you. All shipping costs covers the shipping charges only, this does not include any Customs Charges which are levied by your government.
If you are liable for any Customs Charges / Duties the courier company will contact via phone, email or send a letter. Once these have been paid the parcel will still be delivered to you door.
Quotations
Before emailing for a shipping quotation, please add the item to your cart, click 'Estimate Shipping & Tax' under the Subtotal, input your address details and click 'Estimate Shipping & Tax'. This will give you your shipping options. Depending on the size and weight of the package and your location:
Services
Carrier Service |
Time |
Company |
| Royal Mail Tracked (UK) | 48 - 72hrs (Working Days) NOT GUARANTEED |  |
| Royal Mail Special Delivery (UK) | *Next Working Day before 1PM (Monday - Friday) | |
| UPS (Standard) (UK) | Next Working Day (Monday - Friday) |  |
| UPS (Express Saver) (UK) | Next Working Day before 12PM | |
| UPS (Express) (UK) | Next Working Day before 10:30AM | |
| UPS (Express Plus) (UK) | Next Working Day before 9AM | |
|
DHL (24hr) (UK) |
Next Working Day (Monday - Friday) |  |
| DHL Express (Europe) | 24 - 48hrs (Working Days) | |
| DHL Economy (Europe) | 3 - 5 Working Days | |
| DHL Express (Rest of World) | 48 - 72hrs (Working Days) | |
| UPS Road Courier (Europe) | 2 - 7 Working Days | |
| UPS (Worldwide Saver) | Click HERE for more information | |
| UPS (Worldwide Express Saver) | Click HERE for more information | |
| UPS (Worldwide Express) |
Click HERE for more information |
|
| UPS (Worldwide Express Plus) |
Click HERE for more information |
|
| Royal Mail Airmail (Europe) | 5 - 10 Working Days | |
| Royal Mail Airmail (Rest of World) | 10 - 25 Working Days | |
| Parcel Force (Russia) | 5 - 7 Working Days | |
As stated above, for urgent orders please contact us to ensure we have stock and can dispatch. The cut off time for same day dispatch is 3pm (1PM for UPS Services) Monday - Friday we do not dispatch any orders on Saturday or Sunday. * Royal Mail Tracked time scales are estimates only, and not guaranteed.
- Royal Mail 24™ – RM aim to deliver your parcels the next working day.
- Royal Mail 48™ – RM aim to deliver your parcels within two working days, with a small minority within 3 working days. This is not guaranteed so we recommend using other available services for urgent orders.
Tracking
Here is a list of websites where you can Track & Trace your order, depending on which service it was sent with:
-
Royal Mail - http://www.royalmail.com/track-trace
- Royal Mail to outside the UK - https://www.darksidedevelopments.co.uk/postal-carriers/
-
DPD - https://track.dpd.co.uk/
Disclaimer
Darkside Developments will not be liable for any consequential losses due to delayed delivery / dispatch times
Exceptions
We do not trade with, or ship items to the following countries:
- Afghanistan
- Belarus
- Burma/Myanmar
- Cote d'Ivoire (Ivory Coast)
- Democratic Republic of Congo
- Eritrea
- Iran
- Iraq
- Ivory Coast
- Lebanon and Syria
- Liberia
- Libya
- North Korea (Democratic People’s Republic of Korea)
- Republic of Guinea
- Somalia
- Sudan
- Syria
- Tunisia
- Zimbabwe
For any questions or clarification regarding these terms please Contact Us.
Places we ship
We will happily ship to the following countries:
- Albania
- Algeria
- Andorra
- Angola
- Anguilla
- Antigua & Barbuda
- Argentina
- Armenia
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Comoros
- Congo
- Costa Rica
- Croatia
- Cuba
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egyptr
- El Salvador
- Equatorial Guinea
- Estonia
- Ethiopia
- Federal Republic of Yugoslavia & Serbia
- Fiji
- Finland
- France
- French Guiana
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Great Britain
- Greece
- Grenada
- Guadeloupe
- Guatemala
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hungary
- Iceland
- India
- Indonesia
- Israel and the Occupied Territories
- Italy
- Jamaica
- Japan
- Jordan
- Kazakhstan
- Kenya
- Kosovo
- Kuwait
- Kyrgyz Republic (Kyrgyzstan)
- Laos
- Latvia
- Lesotho
- Liechtenstein
- Lithuania
- Luxembourg
- Republic of Macedonia
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Moldova, Republic of
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Namibia
- Nepal
- Netherlands
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norway
- Oman
- Pacific Islands
- Pakistan
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Reunion
- Romania
- Russian Federation
- Rwanda
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent's & Grenadines
- Samoa
- Sao Tome and Principe
- Saudi Arabia
- Senegal
- Seychelles
- Sierra Leone
- Singapore
- Slovak Republic (Slovakia)
- Slovenia
- Solomon Islands
- South Africa
- Korea, Republic of (South Korea)
- South Sudan
- Spain
- Sri Lanka
- Suriname
- Swaziland
- Sweden
- Switzerland
- Tajikistan
- Tanzania
- Thailand
- Timor Leste
- Togo
- Trinidad & Tobago
- Turkey
- Turkmenistan
- Turks & Caicos Islands
- Uganda
- Ukraine
- United Arab Emirates
- United States of America (USA)
- Uruguay
- Uzbekistan
- Venezuela
- Vietnam
- Virgin Islands (UK)
- Virgin Islands (US)
- Yemen
- Zambia